Front Desk / Security / Driver - On Call, all shifts

Lake Seminole Square; Holland (MI); On-site; USD 28,000 - 29,000; Part time

Job summary

Lake Seminole Square is seeking a Front Desk On Call associate in Holland, MI. The role involves answering and transferring calls, guiding residents and visitors, and ensuring safety and order within the community.

You will verify staff and contractor presence and assist with transportation to activities and appointments. Responsibilities include opening/closing the front desk, handling payments and reservations as needed, and attending ongoing in-service trainings.

Qualifications

• High school diploma or GED required.
• CDL preferred but not necessary.
• Must have the ability to read, write and speak English.
• Must have the ability to obtain a CPR/AED certification.
• Must have high proficiency using various computer applications.

Responsibilities

• Answer and transfer incoming calls in a courteous and professional manner.
• Provide information, direction and assistance to residents, staff, guests and vendors.
• Verify scheduled presence of employees and third party contractors on the grounds.
• Assist in day-to-day operation of the Concierge department and ensure safety of residents and visitors.
• Open/close front desk, secure files and equipment, and assist with transportation to activities/appointments.

Skills

Front desk

Customer service

Communication

Transportation coordination

Education

High school diploma or GED

Job description

Job description

This Front Desk On Call position is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. is responsible for maintaining a safe and secure environment for all residents, visitors, staff and protecting Community property. Responsible for verifying the scheduled presence of all employees, and third party contractors on the grounds. Performs a variety of clerical duties as assigned. Drivers are responsible for the timely and safe transporting of residents to various individual and group activities/functions and medical appointments.

Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors.

On Call, as needed, all shifts: 8am-4pm, 4pm-midnight or midnight-8am.

Opens and closes the front desk and properly secures all files, keys and equipment in the office area. Picks up and delivers residents to all scheduled activities and appointments where transportation is needed.

• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.


• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.


• Confirms scheduled transportation and event registration with residents.


• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.


• Attends in-service training and education sessions, as assigned.


• Performs specific work duties and responsibilities as assigned by supervisor.


• During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.

QUALIFICATIONS: High school diploma or GED required. CDL preferred but not necessary. Must have the ability to read, write and speak English. Position requires a valid Michigan Chauffeur's Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications.

Salary: $20.50 per hour

Be part of something special! Join a unified team with supportive management and talented co-workers who want to make a meaningful difference for our residents.

Schedule:

• Day or night shift


• Weekend availability