ConciergeFront Desk

Monarch Communities; United States; On-site; USD 45,645,398 - 51,660,000; Full time

Benefits offered by this job

Health Insurance: Medical/Rx, Dental,

401(k) Retirement with Company Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program (EAP)

Short Term Disability

Long Term Disability

Life Insurance/AD&D

Job summary

Monarch Communities in the United States is seeking a full-time, non-exempt administrative support role for the community. You will answer calls, process mail, support sales and marketing efforts, and provide clerical assistance to all departments.

The position runs Tuesday to Saturday, 8:30 a.m. to 4:30 p.m., and pays hourly between $15.92 and $17.92. Candidates should have strong interpersonal skills, experience with the senior population, and proficiency with Microsoft Office.

Qualifications

• High school diploma preferred.
• Strong interpersonal skills and ability to relate to a variety of people.
• Experience working with the senior population.
• Proficiency in Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.

Responsibilities

• Answers and screens all incoming calls in a courteous and professional manner.
• Receives and processes mail for the community.
• Maintains and updates log of emergency phone numbers and resident emergency face sheets.
• Monitors security alarms, resident emergency call system, and front door security.
• Assists the Business Operations Director in administrative tasks as assigned.
• Participates in and attends all in-service training as scheduled.
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures.
• Other duties as assigned.

Skills

Interpersonal skills

Experience with seniors

Customer service

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

This position is a Full Time non‑exempt, hourly position that reports to the Business Operations Director.

Job Overview

Provides a positive first impression to all who enter the community. Provides an overview of community information for those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments.

Responsibilities and Duties

• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in‑service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Shift Needed

Tuesday‑Saturday 8:30a-4:30p

Salary

$15.92 - $17.92 Hourly

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

Qualifications

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Benefits Offered (Full Time)

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.