Front Desk / Security / Driver - On Call, all shifts

Freedom Village; Holland (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

Freedom Village is seeking a Front Desk On Call team member to greet residents, visitors, and staff with professionalism. You will handle calls, schedule transportation, and support the Concierge department to maintain safety and service standards.

The role requires a high school diploma or GED, a valid Michigan Chauffeur's License, and the ability to read, write, and speak English. CPR/AED certification may be pursued; computer skills are essential.

Qualifications

• High school diploma or GED required.
• CDL preferred but not necessary.
• Must read, write and speak English.
• Must have a valid Michigan Chauffeur's Driver License.
• Must be able to obtain CPR/AED certification.
• Proficiency with various computer applications.

Responsibilities

• Answer and transfer all incoming calls courteously and professionally.
• Provide information, directions, and assistance to residents, staff, guests, and vendors.
• Open/close front desk and secure files, keys, and equipment.
• Transport residents to activities and appointments as needed.
• Document messages, reservations, and payments accurately.
• Assist in Concierge operations to ensure safety and smooth daily activity.

Skills

English proficiency

Computer skills

Education

High School Diploma or GED

Tools

CPR/AED certification

Michigan Driver's License (Chauffeur)

Job description

Job description

This Front Desk On Call position is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. is responsible for maintaining a safe and secure environment for all residents, visitors, staff and protecting Community property. Responsible for verifying the scheduled presence of all employees, and third party contractors on the grounds. Performs a variety of clerical duties as assigned. Drivers are responsible for the timely and safe transporting of residents to various individual and group activities/functions and medical appointments.

Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors.

On Call, as needed, all shifts: 8am-4pm, 4pm-midnight or midnight-8am.

Opens and closes the front desk and properly secures all files, keys and equipment in the office area. Picks up and delivers residents to all scheduled activities and appointments where transportation is needed.

• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
• Confirms scheduled transportation and event registration with residents.
• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.
• During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.

QUALIFICATIONS: High school diploma or GED required. CDL preferred but not necessary. Must have the ability to read, write and speak English. Position requires a valid Michigan Chauffeur's Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications.

Salary: $20.50 per hour

Be part of something special! Join a unified team with supportive management and talented co-workers who want to make a meaningful difference for our residents.

Schedule:

• Day or night shift
• Weekend availability