Front Desk & Security Concierge — Resident Services

FirstService Residential; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

FirstService Residential in West Palm Beach, FL is seeking a Front Desk Associate who can work independently with strong communication, telephone, and customer service skills. You will meet and greet residents, check guests and service providers in and out, and monitor electronic security systems while accurately maintaining daily logs and forms.

The role requires attention to detail, the ability to multitask, and a professional, approachable demeanor.

Qualifications

• High school diploma or equivalent preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software is preferred.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

College-level courses in business or hospitality

Tools

Information system literacy

Job description

FirstService Residential in West Palm Beach, FL is seeking a Front Desk Associate who can work independently with strong communication, telephone, and customer service skills. You will meet and greet residents, check guests and service providers in and out, and monitor electronic security systems while accurately maintaining daily logs and forms.

The role requires attention to detail, the ability to multitask, and a professional, approachable demeanor.