Front Desk Receptionist - Patient Scheduling (Sundays Off)

National Vision, Inc.; Elmhurst (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company 2

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is seeking a friendly Receptionist to greet customers and support daily store operations in Elmhurst, IL. You will manage front desk activities, route calls, and help schedule appointments while ensuring patient records are organized and accessible.

This role offers competitive pay, benefits, and opportunities for growth within America’s Best/National Vision network. Prior experience is helpful but not required, and a high school diploma is sufficient to start.

Qualifications

• Experience in receptionist/front office preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a friendly Receptionist to greet customers and support daily store operations in Elmhurst, IL. You will manage front desk activities, route calls, and help schedule appointments while ensuring patient records are organized and accessible.

This role offers competitive pay, benefits, and opportunities for growth within America’s Best/National Vision network. Prior experience is helpful but not required, and a high school diploma is sufficient to start.