Front Desk Receptionist - Part-Time, Sundays Off

National Vision, Inc.; Michigan, United States, Northern America, Americas; Hybride; USD 17 000 - 23 000; Temps partiel

Avantages offerts par ce poste

401k with company match

Parental leave

Employee eyewear discount

College scholarship program

Résumé du poste

National Vision, Inc. is seeking a part-time Receptionist at our Chesterfield location to greet customers, manage the front desk, and ensure smooth store operations. You will handle phone calls, schedule appointments, and maintain patient records with attention to accuracy and confidentiality.

The role emphasizes customer service, organization, and teamwork in a busy optical retail environment. Experience handling multiple phone lines is a plus, with education of a high school diploma or

Qualifications

• High School Diploma or equivalent required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsabilités

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow‑up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Connaissances

Customer service

Organizational skills

Phone handling

Attention to detail

Formation

High School Diploma or equivalent

Description du poste

National Vision, Inc. is seeking a part-time Receptionist at our Chesterfield location to greet customers, manage the front desk, and ensure smooth store operations. You will handle phone calls, schedule appointments, and maintain patient records with attention to accuracy and confidentiality.

The role emphasizes customer service, organization, and teamwork in a busy optical retail environment. Experience handling multiple phone lines is a plus, with education of a high school diploma or