Front Desk Sales Leader - Assistant Manager, Guest Experience

European Wax Center; Rockville (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

European Wax Centers is seeking an Assistant Sales Manager to lead the front desk sales team and set the standard for guest experience. You will coach Sales & Guest Experience Associates, drive service package and membership sales, and partner with the Center Manager to run daily operations.

This role focuses on sales leadership, performance coaching, and delivering a guest-centric experience in a fast-paced environment while upholding Artemis Wax core values.

Qualifications

• At least one year of supervisory or leadership experience in a sales role.
• Bachelor’s degree or equivalent related experience.
• Proficiency in Microsoft Office.
• Demonstrated results-oriented leadership.
• Self-motivated and process-focused.
• Team-centric with a professional, value-driven attitude.
• Outstanding communication skills.
• Energetic, fun, and customer-focused.

Responsibilities

• Lead the front desk sales team and coach associates.
• Meet sales goals for service packages and memberships.
• Foster a guest-centric environment and set guest experience standards.
• Lead by example with check-in and booking procedures, scheduling, and prebooking.
• Manage center day-to-day in Center Manager’s absence.
• Meet regularly with Center Manager to set direction and review performance.
• Provide recognition and feedback to the team.
• Ensure brand standards are met at all times.
• Help manage revenue and sales performance metrics.
• Review results daily and create action plans to improve performance.
• Support staffing, payroll, ordering, and compliance.
• Review appointment schedules to catch booking errors.
• Assist with processing membership payments as assigned.

Skills

Sales leadership

Guest experience

Supervisory experience

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

European Wax Centers is seeking an Assistant Sales Manager to lead the front desk sales team and set the standard for guest experience. You will coach Sales & Guest Experience Associates, drive service package and membership sales, and partner with the Center Manager to run daily operations.

This role focuses on sales leadership, performance coaching, and delivering a guest-centric experience in a fast-paced environment while upholding Artemis Wax core values.