Front Desk Sales & Guest Experience Specialist

SEV SKIN; Yorba Linda (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Paid Sick Leave

Employee Discounts on SEV SKIN goods

Job summary

SEV SKIN is seeking a Front Desk Sales Associate to deliver exceptional client experiences while driving sales of services, memberships, and retail products. You’ll warmly greet clients, manage appointments, process payments, and support daily clinic operations.

The role emphasizes building relationships, meeting sales goals, and representing a growing aesthetics brand across 75+ studios nationwide.

Qualifications

• Sales-driven mindset and confidence recommending services and products.
• Natural ability to connect with people and create memorable experiences.
• Strong communication, customer service, and active-listening skills.
• Excellent attention to detail and the ability to multitask.
• Comfort using computers, booking platforms, and client-management systems.
• Basic math skills and the ability to process payments accurately.
• Reliability, punctuality, and consistent attendance.
• Ability to work independently and as part of a collaborative team.
• Weekend availability is required.

Responsibilities

• Promote SEV SKIN services, packages, memberships, promotions, and retail products.
• Identify client needs and confidently recommend appropriate services and upgrades.
• Educate clients on available treatments, pricing, and promotions.
• Work toward individual sales goals while supporting the clinic's overall performance.
• Build lasting client relationships through personalized and knowledgeable service.
• Warmly welcome clients and provide a polished experience from arrival through departure.
• Manage client check-in, check-out, and payment processing accurately.
• Book, modify, and cancel appointments with attention to detail.
• Answer calls, emails, and voicemail messages promptly and professionally.
• Address client questions and concerns with care, urgency, and professionalism.
• Use SEV SKIN's booking and client-management systems accurately and efficiently.
• Complete opening and closing responsibilities according to established procedures.
• Maintain a clean, organized, stocked, and welcoming front-desk environment.
• Assist with transitional treatment-room cleaning when needed.
• Monitor supplies and communicate inventory needs to management.
• Participate in required service, systems, and sales training.
• Support new team members by modeling SEV SKIN's service and selling standards.
• Assist with other clinic responsibilities as directed by operational or clinical leadership.

Job description

SEV SKIN is seeking a Front Desk Sales Associate to deliver exceptional client experiences while driving sales of services, memberships, and retail products. You’ll warmly greet clients, manage appointments, process payments, and support daily clinic operations.

The role emphasizes building relationships, meeting sales goals, and representing a growing aesthetics brand across 75+ studios nationwide.