Front Desk Sales Associate

Elements Massage; California; On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Sales bonus up to $300/month

FREE monthly massage for 20+ hours/week

Paid sick time

Job summary

Elements Massage in California is seeking a Wellness Sales Associate to enhance client experiences through exceptional customer service and sales. This role includes informing clients about the Wellness Program and managing customer interactions in a professional environment.

The ideal candidate will have prior sales experience, enjoy engaging with customers, and be able to create a warm environment. Competitive hourly pay ranges from $18.00 to $20.00+, plus sales bonuses, and benefits like healthcare insurance and a free monthly massage for eligible employees.

Qualifications

• Must have at least one year of sales or customer service experience.
• Prior retail sales experience is preferred.
• Experience in a spa-like environment is desirable.

Responsibilities

• Lead sales and customer service for clients and members.
• Inform clients about the Elements Massage Wellness Program.
• Follow proven sales processes to enroll clients.

Skills

Customer engagement

Sales process adherence

Client relationship management

Education

Associate's degree or equivalent experience

Tools

Office tools and systems

Job description

Responsibilities

Do you want to help change peoples' lives?

Elements Massage Campbell is looking for an engaging, outgoing individual to lead sales and customer service for potential clients and current members. The successful candidate will uphold our standard of excellence in all areas of sales, customer service, and administrative operations.

Responsibilities and Duties include:

Elements Massage Campbell is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no-hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program.
• Being the first and final face of hospitality, whether on the phone or in the studio.
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate.
• Working as a team with our Managers and Massage Therapists to create a positive, professional environment for clients and staff alike.
• Maintaining a clean, organized and welcoming studio environment

Qualifications and Skills

Skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program, Skincare products and build customer loyalty.
• The right candidate must like engaging with and love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships, product or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Requirements

Must have at least one year of sales or customer service experience. Must be available to work at least 20 hours per week and 4-5 shifts including evenings/closing shifts and weekend shifts. This is not a seasonal job. Associates degree or equivalent experience is desirable. Elements is a non-smoking, drug-free work environment.

Benefits of Our Studio

• Hourly pay: $18.0 - $20.00+ and Sales Bonus! (up to $300+ per month)
• Preventative Managed Healthcare Insurance
• Warm, professional work environment
• Variety in your work that is fun, challenging, and rewarding
• Potential for career advancement
• FREE monthly massage for those working 20+ hours/week
• Paid sick time