Front Desk Sales and Customer Service

WellBiz Brands, Inc.; Mesa (AZ); On-site; USD 16,000 - 40,000; Full time

Benefits offered by this job

Unlimited earning potential

Complimentary monthly massage

401K plan

Earned sick pay

Job summary

WellBiz Brands, Inc. in Mesa, Arizona, seeks motivated individuals for a membership sales role where customer service is top priority. The ideal candidate will excel in relationship building and can meet sales quotas.

Responsibilities include matching clients with therapists, selling memberships, and addressing client requests professionally. This position offers a flexible schedule with potential for unlimited earnings through sales commissions.

Qualifications

• Customer service experience is essential.
• Must be available some nights and weekends.
• Retail or industry experience is a plus.

Responsibilities

• Directly responsible for membership sales and client relationships.
• Sell memberships and packages while maintaining sales quotas.
• Handle phone calls professionally and schedule appointments.

Skills

Customer Facing Sales and Customer Service Experience

Conversationalist / Quick Wit

Attention to detail

Ability to think quickly

Tools

Microsoft Office

Web-based scheduling

Job description

We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $16 base plus unlimited bonus/commission. Must have a flexible schedule.

About Elements

At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio.

Job Description

You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while standing or sitting with them in our lobby.

• Matching clients with the perfect therapist to meet their needs
• Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
• Selling Packages
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments
• Accurate scheduling and completing the retail sales process
• Addressing emergency scheduling issues quickly and professionally
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
• Maintain leadership in the studio while management is not there

Must Haves

• Customer Facing Sales and Customer Service Experience
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Able to work with a diverse group of people
• Understand / Believe in the Benefits of Massage
• Computer proficiency - Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress
• Ability to think quickly / apply common sense for solutions

Benefits

• Great Team Environment
• Opportunity for Advancement
• Unlimited Earning Potential
• Team and Individual Bonuses
• Earned Sick Pay
• Dental, Vision, Hospitalization Supplement Insurance (employer contribution)
• Complimentary Monthly and Birthday/Anniversary Massage
• 401K
• FUN, FUN, FUN!!