Front Desk Sales - Health and Wellness

WellBiz Brands, Inc.; Mesa (AZ); On-site; USD 22,041 - 38,572; Full time

Benefits offered by this job

Unlimited bonus/commission

Great team environment

Opportunity for advancement

401K

Dental, Vision

Hospitalization Supplement Insurance

Birthday/Anniversary hourly service

Service and retail discounts

Paid time off (sick)

FUN, FUN, FUN!!

Job summary

Elements Red Mountain seeks upbeat team members for a high-energy client-facing role in Mesa, AZ. You will match clients with therapists, promote wellness memberships, and drive sales of packages, gifts, and services.

Flexible schedule and uncapped bonus potential shape the earnings opportunity. Daily duties include converting phone inquiries to appointments, managing scheduling, and ensuring a positive client experience from arrival to departure.

Qualifications

• Customer facing sales and service experience required.
• Must be available some nights and weekends.
• Comfort with using scheduling software and basic online tools.

Responsibilities

• Match clients with the right therapist or service.
• Grow Wellness Program through memberships.
• Sell packages, retail items, and gift cards.
• Upsell longer sessions and add-ons.
• Answer phones and convert calls to appointments.
• Maintain accurate scheduling and sales processes.
• Handle scheduling issues promptly and professionally.
• Oversee studio facilities and cleanliness.
• Provide leadership when management is absent.

Skills

Customer facing sales

Schedule flexibility

Microsoft Office proficiency

Retail or wellness industry experience

Phone etiquette

Attention to detail

Tools

Microsoft Office

Job description

We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus unlimited bonus/commission, top performers on our team earn significantly more. Must have a flexible schedule.

At Elements Red Mountain we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!

Your Role

• Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy)
• Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals
• Selling Packages and retail items
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments.
• Accurate scheduling and completing the retail and service sales process.
• Addressing emergency scheduling issues quickly and professionally.
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
• Maintain leadership in the studio while management is not there

Who You Are

• Customer Facing Sales and Customer Service Experience
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Passionate about wellness and genuinely believe in the transformative power of massage therapy
• Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy

Benefits

• Great Team Environment
• Opportunity for Advancement
• Unlimited Earning Potential
• Team and Individual Bonuses
• Earned Sick Pay
• Dental, Vision, Hospitalization Supplement Insurance (employer contribution)
• Birthday/Anniversary Hourly Service
• Opportunity to earn additional services
• Service and retail discounts
• 401K
• FUN, FUN, FUN!!