Front Desk Sales - Health and Wellness

WellBiz Brands, Inc.; Mesa (AZ); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Great Team Environment

Unlimited Earning Potential

Earned Sick Pay

Health Insurance (employer contribution)

Complimentary Monthly Massage

401K

Job summary

A health services company in Mesa, AZ is seeking an energetic Front Desk Staff member to provide outstanding customer service. The role involves handling membership sales, ensuring a positive client experience, and managing scheduling in a fast-paced environment. Candidates must have sales experience, be conversationalists, and have a flexible schedule. Benefits include team bonuses, insurance, and career advancement opportunities.

Qualifications

• Must be available some nights and weekends.
• Retail or industry experience is a plus.
• Understand and believe in the benefits of massage.

Responsibilities

• Directly responsible for membership sales and building client relationships.
• Matching clients with therapists based on their needs.
• Answering phones professionally and converting calls into appointments.

Skills

Customer Facing Sales

Customer Service Experience

Conversationalist

Attention to detail

Ability to remain calm under stress

Tools

Microsoft Office

Web-based scheduling

Job description

Job Description

We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority! Starting at $15.50 base plus unlimited bonus/commission. Must have a flexible schedule.

At Elements Red Mountain, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!

You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.

• Matching clients with the perfect therapist to meet their needs
• Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
• Selling Packages
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments.
• Accurate scheduling and completing the retail sales process.
• Addressing emergency scheduling issues quickly and professionally.
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
• Maintain leadership in the studio while management is not there

What We Look For In a Candidate

• Customer Facing Sales and Customer Service Experience
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Understand / Believe in the Benefits of Massage
• Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Ability to remain confident and calm under stress

Benefits

• Great Team Environment
• Opportunity for Advancement
• Unlimited Earning Potential
• Team and Individual Bonuses
• Earned Sick Pay
• Dental, Vision, Hospitalization Supplement Insurance (employer contribution)
• Complimentary Monthly and Birthday/Anniversary Massage
• 401K
• FUN, FUN, FUN!!

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

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