Front Desk Safety & Visitor Experience Specialist

Beech Acres Parenting Center; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

401K match

Paid time off up to 42 days first year

Cell phone reimbursement

Mileage reimbursement

Job summary

Beech Acres Parenting Center in Cincinnati, Ohio seeks a front-desk security and customer service teammate to support clients, staff and visitors. This on-site role focuses on safety, smooth operations, and friendly service in a busy nonprofit environment.

You will perform safety procedures, greet clients, conduct security checks, handle data entry, scheduling reminders, and assist leadership with projects while maintaining calm under pressure and producing clear reports.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Background check/fingerprint required.
• Ability to read and apply printed rules, detailed orders, instructions, and training materials.
• Ability to maintain poise and self-control under stress; de-escalate high-risk situations.
• Ability to construct and write clear, concise, accurate, and detailed reports.

Responsibilities

• Provide customer service to clients by carrying out safety and security procedures and site-specific policies.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Maintain a safe environment for staff and guests; promptly report safety concerns.
• Warmly greet clients and provide assistance as they enter for a positive experience.
• Serve as liaison and first contact for visitors; conduct security checks including wanding and sign-in.
• Perform general administrative duties such as data entry and scanning/printing; send electronic reminders.
• Reach out to clients via phone to reschedule missed appointments as needed.
• Assist leadership with projects and data collection from clients.
• Answer the office phone and direct inquiries to staff as appropriate.
• Share responsibility for upkeep of office and outdoor spaces and report major concerns.
• Ensure coffee area is stocked and clean.

Skills

Customer service

De-escalation

Communication

Report writing

Education

High school diploma or equivalent

Tools

Data entry

Scanning

Phone handling

Job description

Beech Acres Parenting Center in Cincinnati, Ohio seeks a front-desk security and customer service teammate to support clients, staff and visitors. This on-site role focuses on safety, smooth operations, and friendly service in a busy nonprofit environment.

You will perform safety procedures, greet clients, conduct security checks, handle data entry, scheduling reminders, and assist leadership with projects while maintaining calm under pressure and producing clear reports.