Front Desk Security & Guest Experience Specialist

Everything But The House; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

OPOTC handgun training

Health, Dental, Vision

PTO

Employee discounts

Job summary

Everything But The House (EBTH) in Cincinnati, OH seeks a reliable Security Guard to be the frontline presence at the front entrance and buyer pickup area. You will balance a warm, customer-focused greeting with strict safety and access control, managing guest check-ins and safeguarding high-value inventory.

The ideal candidate has 1–2 years of customer-facing security, can pass FBI/BCI background checks, and basic computer literacy for security systems.

Qualifications

• 1–2 years in customer-facing security, concierge, high-end retail, or front-desk hospitality preferred.
• First Aid/CPR certification is a plus.
• Must be able to pass FBI/BCI background check.
• Authorized to work in the US without sponsorship.

Responsibilities

• Warmly greet clients and staff at the front entrance and buyer pickup kiosk; manage badge issuance.
• Monitor entry points and control access; patrol facility as needed.
• Monitor CCTV and alarm systems; de-escalate risks professionally.
• Act as first responder for emergencies, coordinating with authorities as required.
• Maintain daily activity logs and communicate with Security Manager.

Skills

Verbal communication

Conflict de-escalation

Basic computer literacy

Tools

Check-in software

Security systems

Job description

Everything But The House (EBTH) in Cincinnati, OH seeks a reliable Security Guard to be the frontline presence at the front entrance and buyer pickup area. You will balance a warm, customer-focused greeting with strict safety and access control, managing guest check-ins and safeguarding high-value inventory.

The ideal candidate has 1–2 years of customer-facing security, can pass FBI/BCI background checks, and basic computer literacy for security systems.