Front Desk Safety Specialist (Part-time 28 hours)

Beech Acres Parenting Center; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

401K match

Paid time off up to 42 days first year

Cell phone reimbursement

Mileage reimbursement

Job summary

Beech Acres Parenting Center in Cincinnati, Ohio seeks a front-desk security and customer service teammate to support clients, staff and visitors. This on-site role focuses on safety, smooth operations, and friendly service in a busy nonprofit environment.

You will perform safety procedures, greet clients, conduct security checks, handle data entry, scheduling reminders, and assist leadership with projects while maintaining calm under pressure and producing clear reports.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Background check/fingerprint required.
• Ability to read and apply printed rules, detailed orders, instructions, and training materials.
• Ability to maintain poise and self-control under stress; de-escalate high-risk situations.
• Ability to construct and write clear, concise, accurate, and detailed reports.

Responsibilities

• Provide customer service to clients by carrying out safety and security procedures and site-specific policies.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Maintain a safe environment for staff and guests; promptly report safety concerns.
• Warmly greet clients and provide assistance as they enter for a positive experience.
• Serve as liaison and first contact for visitors; conduct security checks including wanding and sign-in.
• Perform general administrative duties such as data entry and scanning/printing; send electronic reminders.
• Reach out to clients via phone to reschedule missed appointments as needed.
• Assist leadership with projects and data collection from clients.
• Answer the office phone and direct inquiries to staff as appropriate.
• Share responsibility for upkeep of office and outdoor spaces and report major concerns.
• Ensure coffee area is stocked and clean.

Skills

Customer service

De-escalation

Communication

Report writing

Education

High school diploma or equivalent

Tools

Data entry

Scanning

Phone handling

Job description

Beech Acres Parenting Center has been serving the community for 176 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit www.beechacres.org

Why you will love working for Beech Acres:

We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres.

We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to:

• Generous compensation within the non-profit sector along with bonus opportunities for all team members.
• Benefits effective 1st day of hire which includes health care, dental and vision.
• Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
• Life insurances and disability packages
• 401K match
• Cell phone + Mileage reimbursement
• Awards and recognition programs
• Professional Development
• Clinical and Training supervision and in-house training to achieve CEU’s
• Workplace Flexibility
• Employee Resource Groups
• And much more

Essential Duties and Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Maintain a safe environment for staff and guests, promptly reporting any safety or security concerns to the appropriate authorities.
• Warmly greet clients and provide assistance as they enter, ensuring a positive customer experience.
• Serve as the liaison and first point of contact for visitors, facilitating security checks including wanding and client/visitor sign-in via
• Perform general administrative duties such as data entry and scanning/printing Send electronic reminders for services to clients
• Reach out to clients via phone to reschedule missed appointments as needed
• Assist leadership with projects as assigned
• Assist in the collection of assessment data from clients
• Answer office phone, directing inquiries to other staff members when appropriate
• Share responsibility for the upkeep of cleanliness and organization of the office space, as well as outdoor space reporting any major concerns to Beech Acres Office Coordinator
• Ensure client and staff coffee area is stocked and clean.

Education and/or Work Experience Requirements:

• Be at least 18 years of age or older.
• High school diploma or equivalent required.
• Successfully pass a background check/ fingerprint.
• The ability to read, understand, and apply printed rules, detailed orders, instructions, and training materials.
• The ability to maintain poise and self-control under stress; de-escalate high-risk situations.
• The ability to construct and write clear, concise, accurate, and detailed reports.