Front Desk Rotation - Guest Services & Reservations

APK Cultural Exchange; Wisconsin Dells (WI); On-site; USD 18,000 - 26,000; Full time

Job summary

Mt. Olympus Water & Theme Park Resort in Wisconsin Dells is seeking a Front Desk Rotational associate.

You will rotate through different Front Desk areas and support guest check-in and check-out with a focus on accuracy and courtesy. The role emphasizes friendly service, professional phone etiquette, knowledge of local attractions, and efficient handling of reservations, cancellations, and transactions in a high-volume environment.

Responsibilities

• Rotate across Front Desk areas during the program.
• Check-in and check-out of room guests with courtesy and accuracy.
• Answer phones professionally and provide current information.
• Direct incoming calls swiftly and correctly.
• Maintain knowledge of property, attractions, and activities.
• Deliver friendly, superior customer service.
• Take room reservations and cancellations accurately.
• Handle cash, credit and sales transactions securely.
• Keep front desk area neat and organized.
• Monitor guest safety and service issues for a safe environment.
• Coordinate room availability, maintenance, and housekeeping communications.
• Perform other duties as assigned.

Job description

Mt. Olympus Water & Theme Park Resort in Wisconsin Dells is seeking a Front Desk Rotational associate.

You will rotate through different Front Desk areas and support guest check-in and check-out with a focus on accuracy and courtesy. The role emphasizes friendly service, professional phone etiquette, knowledge of local attractions, and efficient handling of reservations, cancellations, and transactions in a high-volume environment.