Front Desk Resident Support Specialist – Housing

Episcopal Community Services (ECS); San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Episcopal Community Services (ECS) seeks a Resident Support Specialist to greet residents and visitors at the front desk, ensuring a welcoming, safe environment in our permanent supportive housing community. This fully onsite role supports in-person service delivery and requires attention to safety, records, and resident dignity.

The RSS will handle front desk operations, assist with work orders and incidents, and coordinate with property teams.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, customer service, community services, or related field preferred.
• Strong communication and interpersonal skills; ability to interact with diverse individuals with respect and empathy.
• Ability to remain calm and effective in emergency or high-stress situations.
• Basic computer skills (email, data entry, incident reporting).

Responsibilities

• Welcome residents and visitors at the front desk and provide helpful information about housing or services.
• Operate the front desk professionally, answer calls, screen visitors, and maintain logs.
• Monitor common areas for safety and conduct property walk-throughs as needed.
• Maintain confidential logs, incident reports, and records.
• Assist residents with work orders, incident reports, or grievances; document concerns.
• Keep front desk and lobby clean and welcoming; perform light janitorial duties after-hours as needed.
• Provide light administrative support to the Support Services Manager and coordinate with staff.
• Treat everyone with compassion, respect, and courtesy at all times.
• Participate in staff meetings, trainings, and property-related activities.

Skills

Customer service

Front desk operations

Communication

De-escalation

Confidentiality

Education

High school diploma or GED

Tools

Email

Data entry

Job description

Episcopal Community Services (ECS) seeks a Resident Support Specialist to greet residents and visitors at the front desk, ensuring a welcoming, safe environment in our permanent supportive housing community. This fully onsite role supports in-person service delivery and requires attention to safety, records, and resident dignity.

The RSS will handle front desk operations, assist with work orders and incidents, and coordinate with property teams.