Front Desk & Resident Services Specialist (Senior Living)

Retirement Housing Foundation; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Assistance Program

Life Insurance

Job summary

Retirement Housing Foundation (RHF) is seeking a friendly and organized Receptionist for Northvale Village in Houston, TX. You will be the first point of contact for residents, visitors, vendors, and staff, delivering warm, professional service at a busy front desk.

The role includes administrative support, updating resident databases, handling calls, coordinating maintenance requests, and guiding residents to online payment portals.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal skills; must be patient, friendly, and professional.
• Ability to multitask and remain calm in a fast-paced environment.
• Excellent organizational skills and strong attention to detail.

Responsibilities

• Welcome and assist residents, visitors, guests, and vendors with professionalism and courtesy.
• Answer, screen, and route incoming calls promptly and accurately.
• Maintain a warm and welcoming lobby atmosphere at all times.
• Ensure resident interactions are handled with patience, respect, and exceptional customer service.
• Perform office tasks including copying, faxing, mailing, scanning, and filing.
• Assist in preparing Annual Recertification packets for the Occupancy Department.
• Create, post, and distribute memos, notices, and rent receipts to residents.
• Maintain and update resident databases in Excel and RealPage OneSite.
• Order and track office supplies; keep the supply/storage area organized.
• Submit and track Reasonable Accommodation Requests, ensuring accurate documentation.
• Manage resident FOB key assignments and maintain a current tracking log.
• Enter daily maintenance service requests in OneSite and assign tasks to maintenance staff.
• Track and close work orders once completed.
• Assist residents with signing up for the online ActiveBuilding rent payment portal.
• Update resident bulletin boards monthly with current notices, safety information, and event flyers.
• Monitor lobby activity, security cameras, and parking areas; report unauthorized vehicles.
• Listen for fire alarms and emergency pull cords; respond promptly and notify on-site staff.
• Help maintain a safe and secure environment for residents and guests.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift or move office supplies and equipment up to 25 pounds.
• Occasional local travel may be required for errands or community-related tasks.

Job description

Retirement Housing Foundation (RHF) is seeking a friendly and organized Receptionist for Northvale Village in Houston, TX. You will be the first point of contact for residents, visitors, vendors, and staff, delivering warm, professional service at a busy front desk.

The role includes administrative support, updating resident databases, handling calls, coordinating maintenance requests, and guiding residents to online payment portals.