Warm Front Desk Associate - Senior Care Reception

GL Virginia Shenandoah LLC; Berryville (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

Rose Hill Health & Rehab Center in Berryville, VA is seeking a friendly Receptionist to be the welcoming face of our skilled nursing and rehabilitation community. You will greet residents, families, visitors, and vendors, provide directions, and connect them with staff in a warm, professional manner.

The role includes answering calls, handling messages, clerical duties, and maintaining a neat reception area in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with computers, email, and basic Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a busy environment while maintaining professionalism.

Responsibilities

• Welcome residents, families, visitors, and vendors in a professional and courteous manner.
• Assist guests by providing directions, answering questions, and connecting them with the appropriate staff member.
• Ensure all visitors and vendors sign in according to facility procedures.
• Maintain a clean, organized, and professional reception area.
• Monitor the front entrance and respond appropriately to visitor needs.
• Answer and direct incoming calls promptly and professionally.
• Operate the facility’s telephone and paging systems.
• Take accurate messages and relay information when necessary.
• Provide exceptional customer service during all phone interactions.
• Assist with filing, data entry, copying, scanning, and other clerical duties.
• Support department managers and administrative staff with special projects.
• Handle incoming and outgoing mail and deliveries.
• Maintain brochures, informational materials, and welcome packets.
• Assist with ordering office and facility supplies as directed.
• Maintain confidentiality of resident, employee, and facility information.
• Follow facility policies, safety procedures, and infection control practices.
• Participate in required training and in-service education programs.
• Help promote a safe, respectful, and welcoming environment for residents and guests.
• Support the facility’s commitment to protecting residents from abuse, neglect, mistreatment, and exploitation.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professionalism

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Rose Hill Health & Rehab Center in Berryville, VA is seeking a friendly Receptionist to be the welcoming face of our skilled nursing and rehabilitation community. You will greet residents, families, visitors, and vendors, provide directions, and connect them with staff in a warm, professional manner.

The role includes answering calls, handling messages, clerical duties, and maintaining a neat reception area in a busy healthcare setting.