Senior Living Office Assistant: Customer-Focused Admin Pro

RHF (Retirement Housing Foundation); Pasadena (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Term life insurance

Voluntary supplemental life insurance

Job summary

The RHF (Retirement Housing Foundation) is seeking an Office Assistant for Pilgrim Tower North in Pasadena to provide essential administrative support to the Property Manager and site team.

This role handles phones, welcomes residents and visitors, maintains records, and supports office processes in compliance with HUD and RHF policies, contributing to smooth daily operations in a senior living community.

Qualifications

• High School diploma or equivalent required; some college or administrative coursework preferred.
• Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
• Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.

Responsibilities

• Maintain files, reports, and resident records in an organized and confidential manner.
• Manage incoming phone calls, emails, and mail; direct inquiries appropriately.
• Schedule appointments and coordinate meetings for property management.
• Prepare and distribute notices, newsletters, and communications for residents.
• Data entry and updating tenant information and processing work orders.
• Serve as first point of contact for residents, guests, and vendors; provide courteous service.
• Address general inquiries and escalate issues as needed.
• Maintain office cleanliness and organization; manage supplies and equipment.
• Prepare routine property reports to the Property Manager and RHF HQ.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Customer service

Confidentiality

Multitasking

Education

High School diploma or equivalent

Some college or admin coursework

Tools

Microsoft Office Suite

Yardi

RealPage

Job description

The RHF (Retirement Housing Foundation) is seeking an Office Assistant for Pilgrim Tower North in Pasadena to provide essential administrative support to the Property Manager and site team.

This role handles phones, welcomes residents and visitors, maintains records, and supports office processes in compliance with HUD and RHF policies, contributing to smooth daily operations in a senior living community.