Front Desk Receptionist - Weekend (Part-Time)

Svdpnky; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Outlook at Windhaven in Plano, TX is seeking an accommodating Front Desk Administrative Assistant. You will greet guests, answer and direct calls, assist residents with everyday needs, and keep the front office running smoothly in a busy, service-focused environment.

Ideal candidates have a High School diploma or GED and experience with PBX or multi-line phones, with strong communication skills and a friendly, helpful demeanor toward residents, families, and staff.

Qualifications

• High School diploma or GED.
• Experience with PBX or multi-line telephone systems.
• Front office experience preferred.
• Ability to sit/stand and stay organized in a busy service environment.

Responsibilities

• Answer phones within 3 rings, take messages and/or direct calls to appropriate party.
• Greet and direct visitors (family members, vendors, prospective residents, volunteers).
• Assist residents with various needs (make change, sell stamps, mail, schedule appointments).
• Collect resident fees and write receipts.
• Prepare outgoing mail (first class, return receipt, UPS).
• Maintain front office equipment and supplies.
• Schedule guest cottages and collect appropriate fees.
• Schedule resident’s appointments in accordance with established drive schedule and routine.
• Provide general clerical support to Business Office Manager/Resident Services Director.

Skills

PBX systems

Multi-line telephones

Front office experience

Customer service

Education

High School diploma or GED

Job description

Administration PLANO, TX

Description

At The Outlook at Windhaven, hospitality is more than a service—it is the foundation of how we care for one another. Our luxury senior living community in Plano, TX, is dedicated to creating an environment where residents feel welcomed, valued, connected, and supported in every aspect of life. As part of the Forefront Living family, we are committed to making every moment matter.

Be the welcoming face and helpful resource that residents, families, visitors, and team members can count on each day. In this role, you’ll help create a positive first impression by greeting guests, answering and directing calls, assisting residents with everyday needs, and keeping the front office running smoothly. You’ll coordinate appointments and guest cottage reservations, handle mail and faxes, collect resident fees, maintain office supplies and equipment, and provide general clerical support. You’ll also have the opportunity to take initiative, solve problems, and make a meaningful difference through the small details that help residents feel supported and cared for. This is a great fit for someone who enjoys working with people, staying organized, and being at the center of a busy, service-focused environment.

ESSENTIAL DUTIES:

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better
• Is friendly and courteous to residents, patients and co-workers
• Answer phones within 3 rings, take messages and/or direct calls to appropriate party
• Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)
• Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)
• Collect resident fees and write receipts
• Prepare outgoing mail (i.e. first class, return receipt, UPS)
• Receive and distribute resident and facility mail
• Forward appropriate mail (i.e. deceased residents, residents moved)
• Routine clerical duties as assigned by the Business Office Manager/Resident Services Director
• Schedule guest cottages and collect appropriate fees
• Schedule resident’s appointments in accordance with established drive schedule an routine
• Report to the Business Office Manager/Resident Services Director all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
• Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)
• Distribute faxes to appropriate person in a timely manner
• Other duties a assigned by Business Office Manager/Resident Services Director

MINIMUM QUALIFICATIONS:

• High School graduate or GED
• At least two years’ experience on PBX or multi-line telephone systems
• Prefer front office experience, specifically interaction with customers
• Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
• Ability to handle intercom system, copier machine and various systems
• Ability to communicate verbally and in writing, with residents, visitors, and staff
• Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
• Ability to multi-task in a fast-paced environment with high demands
• Ability to maintain pleasant, caring and compassionate demeanor in stressful situations
• Ability to read, write and speak English
• Ability to perform Essential Duties
• Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
• Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
• Ability to comply with organizational and departmental safety policies and procedures