Front Desk & Resident Services Specialist

Waldron Rehabilitation and Healthcare Center; Waldron (IN); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Waldron Rehabilitation and Healthcare Center is seeking a friendly front desk receptionist to provide exceptional customer service, answer inquiries, and collect information from residents, visitors and the public.

The role includes operating the telephone switchboard, greeting visitors, assisting residents and families, handling admissions paperwork for the Business Development Director and Administrator, maintaining security logs, and performing general clerical tasks in a fast-paced

Qualifications

• High-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsabilités

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as Admissions paperwork for Business Development Director and Administrator.
• Maintains security by following CDC and cororate procedures and controlling access (i.e. Covid related log book for staff and visitors).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Connaissances

Customer service

Microsoft Office

Multitasking

Professional appearance

Proactive communication

Formation

High School Diploma

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Description du poste

Waldron Rehabilitation and Healthcare Center is seeking a friendly front desk receptionist to provide exceptional customer service, answer inquiries, and collect information from residents, visitors and the public.

The role includes operating the telephone switchboard, greeting visitors, assisting residents and families, handling admissions paperwork for the Business Development Director and Administrator, maintaining security logs, and performing general clerical tasks in a fast-paced