Front Desk Specialist - Healthcare Office & Admin

Eastern Healthcare Group; Virginia Beach (VA); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Birchwood Park Rehabilitation and Nursing is seeking a friendly receptionist to provide front-desk support in a busy healthcare setting. You will answer calls, direct inquiries, manage mail, and assist with general clerical tasks to ensure smooth daily operations.

The role requires a high school diploma or GED, strong phone etiquette, and solid English communication skills. Experience in a healthcare office and proficiency with MS Office are a plus.

Qualifications

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Approachable, flexible and adaptable to change.

Responsabilités

• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when an employee is unavailable.
• Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed.

Connaissances

Phone etiquette

Verbal communication

Written communication

Customer service

Formation

High school diploma or GED

Outils

Microsoft Word

Excel

PowerPoint

Outlook

Internet navigation

Description du poste

Birchwood Park Rehabilitation and Nursing is seeking a friendly receptionist to provide front-desk support in a busy healthcare setting. You will answer calls, direct inquiries, manage mail, and assist with general clerical tasks to ensure smooth daily operations.

The role requires a high school diploma or GED, strong phone etiquette, and solid English communication skills. Experience in a healthcare office and proficiency with MS Office are a plus.