Front Desk & Resident Services Coordinator

StoryPoint Group; Grand Rapids, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint Group is seeking a Receptionist to provide efficient and courteous service to residents and the public. You will join a team where hard work is rewarded and advancement is possible.

The role involves greeting residents, answering calls, processing mail, and coordinating with the Leasing Team. A professional appearance and proactive attitude are required to support daily operations.

Qualifications

• High School diploma or equivalent and 1–3 years related experience or training.

Responsibilities

• Answer all telephone calls and properly transfer to the appropriate department.
• Daily resident check in
• Answer routine telephone inquiries
• Greet residents and guests in a courteous and professional manner
• Distribute applications to prospective employees
• Refer prospective residents and families to the Leasing Team
• Sort and deliver mail, internal messages and packages to residents and staff
• Know resident apartments, in-house facilities and local information
• Reserve the private dining area for residents and guests
• Collect work orders and information for the maintenance director
• Know emergency call system and procedures (fire, medical, police)
• Perform duties in a timely and efficient manner following company policies
• Work independently in a professional atmosphere
• Keep supervisor informed of significant situations
• Assist with accounting duties as assigned by Property Administrator
• Dress professionally and wear name tag
• As receptionist, maintain a positive attitude supporting team performance

Skills

Telephone etiquette

Education

High School diploma

Job description

StoryPoint Group is seeking a Receptionist to provide efficient and courteous service to residents and the public. You will join a team where hard work is rewarded and advancement is possible.

The role involves greeting residents, answering calls, processing mail, and coordinating with the Leasing Team. A professional appearance and proactive attitude are required to support daily operations.