Resident Services Front Desk Clerk

National Church Residences; North Carolina; On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

National Church Residences is seeking a Front Desk Clerk to help ensure the safety and security of the building and its residents. You will monitor lobby activity, process guest check-ins/check-outs, and handle mail distribution while following established desk procedures.

The role requires reliable, punctual team players who can manage multiple tasks, communicate clearly, and uphold professional boundaries within a supportive housing environment.

Qualifications

• Excellent customer service, ability to multitask and follow desk procedures.
• Strong communication skills, both oral and written.
• Ability to work in a team and maintain professional boundaries.

Responsibilities

• Monitor lobby traffic and ensure guests check in/out with proper ID and adherence to rules.
• Accept and account for rental payments and log transactions.
• Log occurrences during shifts and maintain accuracy in the shift log.
• Follow desk manual procedures and maintain a neat lobby appearance.
• Sort and distribute mail promptly and report hazards or emergencies to management.
• Conduct periodic inspections of common areas and coordinate with Maintenance as needed.
• Coordinate desk coverage for vacations/sick time and ensure seamless shifts.
• Attend required meetings and provide timely communication with supervisor.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

National Church Residences is seeking a Front Desk Clerk to help ensure the safety and security of the building and its residents. You will monitor lobby activity, process guest check-ins/check-outs, and handle mail distribution while following established desk procedures.

The role requires reliable, punctual team players who can manage multiple tasks, communicate clearly, and uphold professional boundaries within a supportive housing environment.