Desk Clerk

SPM, LLC; Sarasota (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

SPM, LLC is seeking a Desk Clerk to welcome visitors, assist residents, and coordinate with the Community Manager in Sarasota, FL.

You will maintain the front desk, log information, sign in packages, answer calls, and monitor building access while upholding safety and confidentiality with a friendly, organized, and proactive approach.

Qualifications

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Respect the privacy and confidentiality of residents, fellow staff members and visitors.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register.
• Follow community business, emergency and safety procedures as related to residents and the building. Be able to handle emergencies and non-emergencies in a calm manner.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid drivers license and auto insurance.

Responsibilities

• Greet visitors and residents and assist with inquiries.
• Maintain front desk logs and sign for packages.
• Answer and direct phone inquiries professionally.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Organized

Punctual

Detail-oriented

Confidentiality

Job description

Desk Clerk - Casa Santa Marta Apartments

SPM, LLC, a full service national property management firm, is seeking a Desk Clerk.

As a Desk Clerk, you work closely with the Community Manager, other community personnel and residents, and welcome visitors to the building.

JOB REQUIREMENTS

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Respect the privacy and confidentiality of residents, fellow staff members and visitors.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register. Report any unusual occurrences to the proper authorities and/or Community Manager.
• Follow community business, emergency and safety procedures as related to residents and the building. Be able to handle emergencies and non-emergencies in a calm manner.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid drivers license and auto insurance.

SPM, LLC is an equal opportunity employer. Drug-free workplace