Front Desk & Resident Services Coordinator

Michigan Masons - Grand Lodge of Michigan; Alma (MI); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Michigan Masonic Home is seeking a Receptionist to deliver excellent customer service for residents, staff, and visitors on site in Alma, MI. Responsibilities include answering calls, maintaining directories, handling mail, and assisting Admissions with information packets.

The role requires a high school diploma or GED and 1–3 months of related experience, with opportunities to coordinate events and prepare weekly schedules using PowerPoint.

Competenze

• High school diploma or GED is required.
• 1–3 months related experience and/or training, or an equivalent combination of education and experience.

Mansioni

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Answer general information questions from residents, staff and public.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Receive and manage mail for residents and staff; handle mail machine.
• Provide information to Adoptive Chapters, Lodges, Bethels, Rainbow Girls and Grand Master.
• Order flowers for hospitalized residents and bereavement flowers for residents’ family members.
• Notify families when a resident passes away with letters and sympathy cards.
• Reserve Hospitality rooms and maintain public areas like the front lobby and coffee area.
• Prepare Morning Report and update it; sign residents in/out when leaving campus.
• Distribute information packets for Admissions and prepare weekly event schedules with PowerPoint.

Conoscenze

Customer service

Phone etiquette

Communication

Multitasking

Formazione

High school diploma or GED

Strumenti

PowerPoint

Descrizione del lavoro

Michigan Masonic Home is seeking a Receptionist to deliver excellent customer service for residents, staff, and visitors on site in Alma, MI. Responsibilities include answering calls, maintaining directories, handling mail, and assisting Admissions with information packets.

The role requires a high school diploma or GED and 1–3 months of related experience, with opportunities to coordinate events and prepare weekly schedules using PowerPoint.