Receptionist

Michigan Masons; Alma (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Michigan Masonic Home in Alma, MI is seeking a friendly Receptionist to welcome residents, staff, and visitors with professional service. Responsibilities include answering calls, maintaining the front lobby and directory, handling mail, and coordinating information flow.

Located in Alma, MI, this non-profit senior living campus values compassionate service and teamwork, offering opportunities to learn and grow while supporting residents across independence, rehabilitation, and memory care

Qualifications

• High school diploma or GED is required.
• 1–3 months of related experience and/or training, or equivalent combination of education and experience.

Responsibilities

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Provide information to residents, staff and the public; assist with information requests.
• Handle incoming and outgoing mail for residents and staff; manage mail machine.
• Coordinate scheduling for meetings and events; assist Admissions with information packets.
• Maintain the front lobby; refresh coffee and seating as needed.

Education

High school diploma or GED

Job description

Why Work Here:

Michigan Masonic Home is looking for a talented, compassionate, and hard-working Receptionist that is eager to serve others. Our team members go above and beyond to serve the residents they care for. Every day Michigan Masonic Home provides exciting opportunities to learn and grow!

Responsibilities Will Include:

Responsible for maintaining appropriate level of customer service for residents, staff, and public. Ensure that communication of information, both internal and external, is maintained at an adequate level.

Job specific duties and responsibilities may vary, but typically include those listed below:

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Answer general information questions from the residents, staff and public.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Responsible for incoming and outgoing mail for residents and staff. Maintain mail machine.
• Provide information to the Adoptive Chapters, Lodges, Bethels, Rainbow Girls and Grand Master. This would include birthdays, anniversaries and when resident passes away.
• Order flowers for hospitalized residents
• Order bereavement flowers for residents' family members who have passed away.
• Receive notification and send letter and sympathy card to family member when a resident passes away.
• Reserve Hospitality rooms
• Maintain newspapers for Residents and sunrooms.
• Maintain the front lobby, including refreshing the coffee.
• Type and update Morning Report.
• Sign residents out and back in when they are leaving campus.
• Distribute information/application packets for Admissions Department.
• Prepare weekly schedule of events with PowerPoint.

Qualifications:

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.

About:

Located in the friendly town of Alma, MI, Masonic Pathways Senior Living Services is a not‑for‑profit continuing care retirement community, offering independent and assisted living, short‑stay rehabilitation, skilled nursing, and memory care services.

Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.