Receptionist

Michigan Masons - Grand Lodge of Michigan; Alma (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Michigan Masonic Home is seeking a Receptionist to deliver excellent customer service for residents, staff, and visitors on site in Alma, MI. Responsibilities include answering calls, maintaining directories, handling mail, and assisting Admissions with information packets.

The role requires a high school diploma or GED and 1–3 months of related experience, with opportunities to coordinate events and prepare weekly schedules using PowerPoint.

Qualifications

• High school diploma or GED is required.
• 1–3 months related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Answer general information questions from residents, staff and public.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Receive and manage mail for residents and staff; handle mail machine.
• Provide information to Adoptive Chapters, Lodges, Bethels, Rainbow Girls and Grand Master.
• Order flowers for hospitalized residents and bereavement flowers for residents’ family members.
• Notify families when a resident passes away with letters and sympathy cards.
• Reserve Hospitality rooms and maintain public areas like the front lobby and coffee area.
• Prepare Morning Report and update it; sign residents in/out when leaving campus.
• Distribute information packets for Admissions and prepare weekly event schedules with PowerPoint.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Education

High school diploma or GED

Tools

PowerPoint

Job description

Posted on November 24, 2025 (October 7, 2026) by Kelly LaFreniere

Why Work Here

Michigan Masonic Home is looking for a talented, compassionate, and hard-working Receptionist that is eager to serve others. Our team members go above and beyond to serve the residents they care for. Every day Michigan Masonic Home provides exciting opportunities to learn and grow!

Responsibilities Will Include

Responsible for maintaining appropriate level of customer service for residents, staff, and public. Ensure that communication of information, both internal and external, is maintained at an adequate level.

Job specific duties and responsibilities may vary, but typically include those listed below:

• Answer all incoming phone calls and assist with local and long-distance calls for residents.
• Answer general information questions from the residents, staff and public.
• Maintain a current directory of the Home, Nursing, MVE and staff.
• Responsible for incoming and outgoing mail for residents and staff. Maintain mail machine.
• Provide information to the Adoptive Chapters, Lodges, Bethels, Rainbow Girls and Grand Master. This would include birthdays, anniversaries and when resident passes away.
• Order flowers for hospitalized residents
• Order bereavement flowers for residents’ family members who have passed away.
• Receive notification and send letter and sympathy card to family member when a resident passes away.
• Reserve Hospitality rooms
• Maintain newspapers for Residents and sunrooms.
• Maintain the front lobby, including refreshing the coffee.
• Type and update Morning Report.
• Sign residents out and back in when they are leaving campus.
• Distribute information/application packets for Admissions Department.
• Prepare weekly schedule of events with PowerPoint.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience.

About

Located in the friendly town of Alma, MI, Masonic Pathways Senior Living Services is a not‑for‑profit continuing care retirement community, offering independent and assisted living, short‑stay rehabilitation, skilled nursing, and memory care services.

Michigan Masonic Home is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Job Category: Communications

Job Type: 8 Hour Shifts

Job Location: Alma Michigan