Front Desk & Resident Services Concierge

United-Hebrew-of-New-Rochelle---Human-Resources; City of New Rochelle (NY); Presencial; USD 26 000 - 33 000; Tempo integral

Resumo da oferta

United Hebrew of New Rochelle is seeking a warm Concierge to serve as the first point of contact for residents, families, staff, and visitors on our senior care campus in Westchester. You will coordinate non-clinical services, manage front desk operations, and support admissions and orientation while maintaining HIPAA compliance.

Ideal candidates have a HS diploma, strong communication skills, experience in customer service or hospitality, and the ability to work collaboratively in a diverse

Qualificações

• High School Diploma or GED required; Associate’s degree preferred.
• Minimum 1 year of customer service, hospitality, or healthcare experience (senior living/long-term care preferred).
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and standard office equipment.
• Ability to work collaboratively and sensitively with diverse populations.
• NYS Security Guard license preferred.

Responsabilidades

• Greet residents, families, and visitors with professionalism and hospitality.
• Answer and direct incoming calls and inquiries.
• Coordinate non-clinical resident services such as meal delivery, reminders, and activity sign-ups.
• Communicate with internal departments to ensure timely service delivery.
• Provide facility information, directions, and event updates.
• Support administrative tasks including data entry, document preparation, and visitor logs.
• Assist with admissions, discharges, welcome packets, and resident orientation.
• Maintain confidentiality and security in line with HIPAA and policies.
• Ensure front desk and lobby areas are clean, organized, and welcoming.

Conhecimentos

Communication

Interpersonal skills

Organizational skills

Customer service

Hospitality

Formação académica

High School Diploma or GED

Associate's degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

United Hebrew of New Rochelle is seeking a warm Concierge to serve as the first point of contact for residents, families, staff, and visitors on our senior care campus in Westchester. You will coordinate non-clinical services, manage front desk operations, and support admissions and orientation while maintaining HIPAA compliance.

Ideal candidates have a HS diploma, strong communication skills, experience in customer service or hospitality, and the ability to work collaboratively in a diverse