Resident Concierge & Safety Liaison

Default Brand; City of Rochester (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

Jewish Home of Rochester is seeking a front desk/ information desk aide to greet visitors and assist residents. You will demonstrate professional communication, manage sign-in logs, route messages, and aid in new resident admissions. Proficiency with Microsoft Outlook and comfort interacting with diverse people are essential.

The role emphasizes accurate information dissemination, coordination with nursing staff, and monitoring safety alarms to support a secure lobby environment.

Qualifications

• Experience at front desk operations with public contact.
• Proficiency in locating and relaying information accurately.
• Strong communication and multitasking abilities.

Responsibilities

• Greet visitors, residents and staff in a professional manner.
• Provide information about daily activities and services.
• Ensure visitors sign in/out in guest logs and communicate with Security as needed.
• Take and relay messages for departments and assist in admissions of new residents.
• Input admission/discharge/room move data into the computer and coordinate with nursing staff.
• Monitor Wander Alert tags and safety procedures in the Lobby area.
• Assist with fire alarm and door/elevator alarms monitoring.

Skills

Front desk operations

Public contact

Information dispersal

Microsoft Outlook

Education

High school graduate or equivalent

Tools

Microsoft Outlook

Job description

Jewish Home of Rochester is seeking a front desk/ information desk aide to greet visitors and assist residents. You will demonstrate professional communication, manage sign-in logs, route messages, and aid in new resident admissions. Proficiency with Microsoft Outlook and comfort interacting with diverse people are essential.

The role emphasizes accurate information dissemination, coordination with nursing staff, and monitoring safety alarms to support a secure lobby environment.