Concierge

United-Hebrew-of-New-Rochelle---Human-Resources; City of New Rochelle (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

United Hebrew of New Rochelle is seeking a warm Concierge to serve as the first point of contact for residents, families, staff, and visitors on our senior care campus in Westchester. You will coordinate non-clinical services, manage front desk operations, and support admissions and orientation while maintaining HIPAA compliance.

Ideal candidates have a HS diploma, strong communication skills, experience in customer service or hospitality, and the ability to work collaboratively in a diverse

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Minimum 1 year of customer service, hospitality, or healthcare experience (senior living/long-term care preferred).
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and standard office equipment.
• Ability to work collaboratively and sensitively with diverse populations.
• NYS Security Guard license preferred.

Responsibilities

• Greet residents, families, and visitors with professionalism and hospitality.
• Answer and direct incoming calls and inquiries.
• Coordinate non-clinical resident services such as meal delivery, reminders, and activity sign-ups.
• Communicate with internal departments to ensure timely service delivery.
• Provide facility information, directions, and event updates.
• Support administrative tasks including data entry, document preparation, and visitor logs.
• Assist with admissions, discharges, welcome packets, and resident orientation.
• Maintain confidentiality and security in line with HIPAA and policies.
• Ensure front desk and lobby areas are clean, organized, and welcoming.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Hospitality

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

• Base Pay $21.00 / Hour
• Job Category Security

About United Hebrew

United Hebrew of New Rochelle is a vibrant, not-for-profit senior care campus serving Westchester County. Our continuum of care includes:

• Willow Towers Assisted Living
• Willow Gardens Memory Care
• United Hebrew Geriatric Center (Skilled Nursing and Rehabilitation)

Together, we provide compassionate, person-centered care across all levels of need—from independent living to skilled nursing—on one seamless campus.

Why Join Us?

• Be part of a mission-driven organization with over 100 years of excellence in senior care.
• Work in a collaborative and supportive environment.
• Help create a positive dining experience for seniors every day.

Key Responsibilities

• Greet residents, families, and visitors with professionalism and hospitality.
• Answer and direct incoming calls and inquiries.
• Coordinate non-clinical resident services such as meal delivery, appointment reminders, and activity sign-ups.
• Communicate with internal departments to ensure timely service delivery.
• Provide facility information, directions, and event updates.
• Support administrative tasks including data entry, document preparation, and visitor logs.
• Assist with admissions, discharges, welcome packets, and resident orientation.
• Maintain confidentiality and security in accordance with HIPAA and facility policies.

Ensure the front desk and lobby areas are clean, organized, and welcoming.

Requirements

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Minimum 1 year of customer service, hospitality, or healthcare experience (senior living or long-term care preferred).
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and standard office equipment.
• Ability to work collaboratively and sensitively with diverse populations.
• NYS Security Guard license preferred.

Physical Demands

• Ability to sit, stand, and walk for extended periods.
• Frequent reaching, bending, twisting, and stooping.
• Ability to lift and carry up to 25 pounds occasionally (e.g., packages, welcome materials).
• Manual dexterity to operate phones, computers, and printers.
• Clear speech and hearing required in a busy environment.

Environmental Conditions

• Indoor, climate-controlled setting.
• Exposure to interruptions, noise, and emotionally sensitive situations.
• Occasional contact with residents with communicable conditions (standard infection control procedures apply).
• PPE may be required in certain situations.

We are seeking a warm, professional, and service-oriented Concierge to serve as the first point of contact for residents, families, staff, and visitors. The Concierge plays a vital role in creating a welcoming atmosphere and coordinating non-clinical services that enhance the resident and guest experience.