Front Desk & Resident Experience Specialist

Mason-Assisted-Living-; Mason (OH); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Daily Pay

PerkSpot discounts

Job summary

Spectrum Retirement Communities is seeking a front desk/guest services representative in Mason, OH. You will greet visitors, answer phones, and direct inquiries to the appropriate team, ensuring a welcoming environment for residents and families.

The role requires strong communication, organization, and the ability to work independently while handling multiple tasks with professionalism.

Qualifications

• High School diploma or equivalent is required.
• Experience in an office environment, answering phones, or customer service preferred.
• Technology skills are important.
• Must be self-motivated, organized, and professional.
• Must be able to work independently and handle multiple tasks at one time.
• Strong communication skills are critical.

Responsibilities

• Greet and direct all visitors to the front desk in a friendly and helpful way.
• Answer all incoming phone calls and transfer the calls or take messages as appropriate.
• Respond to resident and family member questions and concerns.
• Respond to and appropriately handle emergency situations.
• Monitor and maintain the cleanliness of the front lobby and entrance area.

Skills

Customer service

Phone etiquette

Technology skills

Organization

Independent worker

Communication skills

Education

High School diploma or equivalent

Job description

Spectrum Retirement Communities is seeking a front desk/guest services representative in Mason, OH. You will greet visitors, answer phones, and direct inquiries to the appropriate team, ensuring a welcoming environment for residents and families.

The role requires strong communication, organization, and the ability to work independently while handling multiple tasks with professionalism.