Resident Front Desk Concierge (Day Shift)

Central Parke Memory Care and Transitional Assisted Living; Mason (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

The Sunshine Retirement Living community in Mason, OH is seeking a Receptionist to staff the front desk, monitor resident call systems, and perform clerical duties. You will greet visitors, assist residents and guests, maintain logs, monitor entrances, and support staff with various administrative tasks.

This role emphasizes confidentiality, customer service, and teamwork in a memory care environment. Responsibilities include handling mail, directing calls, and coordinating with maintenance and

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain performance and customer service.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Meet state related requirements (if applicable).
• Ability to work in a team setting and be a team player.
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential.
• Possess organizational skills and ability to problem solve.
• Possess excellent customer service and public relations skills.
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards.
• Experience with or ability to use multi-line telephone system.

Responsibilities

• Staff the reception desk continuously during assigned period.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greets all visitors and politely assists them as necessary.
• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance.
• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log.
• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision.
• Maintains a clean and safe workspace, community entrance, lobby, and hydration station.
• Prepares refreshments and pours coffee in the dining room during mealtimes as needed.
• Sort and direct mail to managers, residents, or forwarding to family as needed.
• Help organize guest meal counts and record coupons and/or payment from residents.
• Promptly and courteously answers telephone, directing incoming communications to appropriate person.
• Monitors fax machine, directing incoming communications to appropriate person.
• Monitors and responds to resident call and exit alarm systems and handles emergencies immediately.
• Contacts 911 if necessary and notifies management and families if a resident requires assistance.
• Performs clerical duties as directed.
• Notify Maintenance Department of Community or resident maintenance requests.
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies.
• Performs simple, routine maintenance of office equipment.
• Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner.
• Performs other duties as assigned by Supervisor.

Skills

18 years of age

English communication

team player

confidentiality

organizational skills

customer service

time management

multi-line telephone

Tools

Telephone system

Job description

The Sunshine Retirement Living community in Mason, OH is seeking a Receptionist to staff the front desk, monitor resident call systems, and perform clerical duties. You will greet visitors, assist residents and guests, maintain logs, monitor entrances, and support staff with various administrative tasks.

This role emphasizes confidentiality, customer service, and teamwork in a memory care environment. Responsibilities include handling mail, directing calls, and coordinating with maintenance and