Front Desk Concierge — Welcoming Residents & Guests (Full-Time)

West Chester Assisted Living & Memory Care; West Chester Township (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Daily Pay

Perk Spot discounts

Job summary

Spectrum Retirement Communities in West Chester Township, OH, is seeking a full-time front desk receptionist to greet visitors, answer phones, assist residents and families, and support emergency response while maintaining a welcoming lobby.

The role requires a high school diploma, office/customer service experience, and strong communication and technology skills; candidates should be organized, independent, and professional. Shift is 7am–3pm, with some weekend flexibility.

Qualifications

• High School diploma or equivalent required.
• Experience in an office environment, answering phones, or customer service preferred.
• Technology skills are important.
• Must be self-motivated, organized, and professional.
• Able to work independently and handle multiple tasks.
• Strong communication skills with residents, families, and team members.

Responsibilities

• Greet and direct all visitors to the front desk in a friendly and helpful way.
• Answer all incoming phone calls and transfer the calls or take messages as appropriate.
• Respond to resident and family member questions and concerns.
• Respond to and appropriately handle emergency situations.
• Monitor and maintain the cleanliness of the front lobby and entrance area.

Skills

Customer service

Technology skills

Self-motivated

Organized

Independent work

Communication skills

Education

High School diploma or equivalent

Job description

Spectrum Retirement Communities in West Chester Township, OH, is seeking a full-time front desk receptionist to greet visitors, answer phones, assist residents and families, and support emergency response while maintaining a welcoming lobby.

The role requires a high school diploma, office/customer service experience, and strong communication and technology skills; candidates should be organized, independent, and professional. Shift is 7am–3pm, with some weekend flexibility.