Front Desk & Reservations Supervisor II - Student Leader

Kellogg Center; Albion Township (MI); On-site; USD 20,000 - 28,000; Part time

Job summary

The Kellogg Hotel & Conference Center is seeking a Front Desk Supervisor II Intern to oversee Front Desk, PBX, and Reservations operations, ensuring guest service excellence and smooth shift transitions.

Reporting to Front Office management, you will recruit, hire, train, and coach team members, while coordinating with engineering, housekeeping, events, sales, and culinary partners to maintain high productivity and morale.

Qualifications

• Be enrolled as a student at Michigan State University during the academic year.
• Proficient in Kellogg Front Office operations.
• Strong written and verbal communication and guest service orientation.
• Motivated self-starter capable of independent task completion.
• Reliable and able to work weekends and university events.
• Knowledge of front desk software Maestro and Fetch is a plus.

Responsibilities

• Act as ambassador for the hotel and culinary services.
• Monitor hotel happenings and assist with reservations and check-ins/outs.
• Process payments and adjust guest bills to ensure satisfaction.
• Support onboarding and training; ensure SOPs are up to date.
• Coach and guide team members; assist with recruitment and hiring.

Skills

Front desk operations

Customer service

Communication skills

Team leadership

Student leadership

Education

Enrollment at Michigan State University

Tools

Maestro

Fetch

Job description

The Kellogg Hotel & Conference Center is seeking a Front Desk Supervisor II Intern to oversee Front Desk, PBX, and Reservations operations, ensuring guest service excellence and smooth shift transitions.

Reporting to Front Office management, you will recruit, hire, train, and coach team members, while coordinating with engineering, housekeeping, events, sales, and culinary partners to maintain high productivity and morale.