Front Office Student Supervisor II

Kellogg Center; Albion Township (MI); On-site; USD 20,000 - 28,000; Part time

Job summary

The Kellogg Hotel & Conference Center is seeking a Front Desk Supervisor II Intern to oversee Front Desk, PBX, and Reservations operations, ensuring guest service excellence and smooth shift transitions.

Reporting to Front Office management, you will recruit, hire, train, and coach team members, while coordinating with engineering, housekeeping, events, sales, and culinary partners to maintain high productivity and morale.

Qualifications

• Be enrolled as a student at Michigan State University during the academic year.
• Proficient in Kellogg Front Office operations.
• Strong written and verbal communication and guest service orientation.
• Motivated self-starter capable of independent task completion.
• Reliable and able to work weekends and university events.
• Knowledge of front desk software Maestro and Fetch is a plus.

Responsibilities

• Act as ambassador for the hotel and culinary services.
• Monitor hotel happenings and assist with reservations and check-ins/outs.
• Process payments and adjust guest bills to ensure satisfaction.
• Support onboarding and training; ensure SOPs are up to date.
• Coach and guide team members; assist with recruitment and hiring.

Skills

Front desk operations

Customer service

Communication skills

Team leadership

Student leadership

Education

Enrollment at Michigan State University

Tools

Maestro

Fetch

Job description

Pay rate: $17.25 Great for a Level II internship

The Front Desk Supervisor II at the Kellogg Hotel & Conference Center will supervise the operations of the Front Desk, PBX, and Reservations to maintain the highest productivity, employee morale, and guest service possible. They will work directly with the Front Office management staff and our engineering, housekeeping, events, sales, and culinary partners to ensure the operations at the hotel are going well. They will represent the face of the hotel while providing student leadership and outstanding customer service. They will be helping with recruitment, hiring, and training.

Responsibilities

• Acting as an ambassador and resource for the hotel and culinary service
• Being knowledgeable and aware of all happenings taking place in the hotel
• Make reservations, check guests in and out, issue keys, process credit card payments, and be knowledgeable of how to adjust guest bills if needed to help ensure customer satisfaction
• Ensure that the Complimentary Offerings are out for our guests when working the AM or overnight shift
• Helping to ensure that email is monitored and responding and auditing messages via Fetch and the front desk journal, etc.
• Helping coach and guide team members, with questions, issues, and procedures
• Assisting with training and onboarding and making sure SOPs are up to date

Required Qualifications

• Be enrolled as a student at Michigan State University (during academic year)
• Being proficient in in all positions within the Kellogg Front office operations
• Good communication skills (written and verbal) and be positive and respectful when working with with guests and staff
• Motivated self-starter and able to complete tasks in a timely manner with minimal supervision.
• Dependable and reliable
• Be able to work sporting events, university holidays, and weekends
• Knowledge of Maestro, Fetch and other university technology the front office uses

Preferred Qualifications

• Experience working in Kellogg Center Front Office area
• Availability to work during summer

Physical Demands

• Standing and/or sit for long periods of time
• Moving or lifting up to 20 pounds

Work Hours

• 15-25 hours per week
• Variable scheduling (AM, PM & Weekends)
• Ability to work during sporting events, Graduation and university holidays

Work Location

Kellogg Center (Loc)

Posting Number

20155641P

Open Date

10/07/2026

Close Date

12/31/2026

Open Until Filled

No

Special Instructions for Applicant

Applicant Availability Form

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Why are you interested in this position? (Open Ended Question)
• * When is your expected graduation date? (Semester and Year) (Open Ended Question)
• * If scheduled, would you be able to work nights, overnights, and/or weekend shifts? (Open Ended Question)
• * How many hours a week would you like to work?
  • 5-10 hours
  • 10-15 hours
  • 15-20 hours
  • 20+ hours
• * Briefly describe the skills, abilities and/or qualities you possess, which make you the best candidate to hire? (Open Ended Question)
• * Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?
  • Yes
  • No
• * Are you available to work during winter break?
  • Yes
  • No