Front Desk & Reservations Specialist

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 32,000 - 46,000; Full time

Job summary

Remington Hospitality is seeking a professional Front Desk Associate to warmly greet guests and manage check-in and check-out processes at our Philadelphia property. You will post charges, handle payments, and maintain fluency with the front office system to support daily operations.

The role requires efficient handling of reservations, rate knowledge, and adherence to cancellation and relocation procedures. Prior experience at a hotel front desk is preferred.

Qualifications

• Greet guests and provide cordial, professional service at arrival and departure.
• Handle cash, checks and credit card payments accurately.
• Manage reservations and block rooms based on guest requests.
• Familiar with check-in/check-out procedures and daily front desk activities.

Responsibilities

• Greet and communicate cordially with guests; check them in and out of the hotel.
• Post charges accurately and promptly for all guest transactions.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash and payment methods securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures when needed.

Skills

Guest service

Cash handling

Reservation management

Check-in / check-out procedures

Tools

Front Office software

Reservations system

Job description

Remington Hospitality is seeking a professional Front Desk Associate to warmly greet guests and manage check-in and check-out processes at our Philadelphia property. You will post charges, handle payments, and maintain fluency with the front office system to support daily operations.

The role requires efficient handling of reservations, rate knowledge, and adherence to cancellation and relocation procedures. Prior experience at a hotel front desk is preferred.