Front Desk & Reservations Specialist

Remington Hospitality; Tyler (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Remington Hospitality seeks a professional front desk agent to warmly welcome guests, handle rapid check-ins and check-outs, and perform accurate charges and payments. You will assist with pre-registration and block reservations as needed, while maintaining familiarity with rates, discounts, and cancellation policies.

Ideal candidates excel in reservations management, cash handling, and clear communication.

Qualifications

• Experience in hotel front desk operations or guest services.
• Ability to post charges accurately and handle cash.
• Proficient in reservations, cancellations, and relocation procedures.
• Knowledge of hotel rates, discounts, and billing practices.
• Strong communication and multitasking abilities.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist with pre-registration and block reservations when needed.
• Post charges accurately and manage cash, checks, and cards.
• Maintain knowledge of rates, discounts, and cancellation policies.
• Maintain familiarity with reservations processes and same-day bookings.
• Relate to relocation procedures when necessary.

Skills

Guest service

Check-in/out

Cash handling

Reservations management

Front desk communication

Billing/charges posting

Tools

Front Office system

Job description

Remington Hospitality seeks a professional front desk agent to warmly welcome guests, handle rapid check-ins and check-outs, and perform accurate charges and payments. You will assist with pre-registration and block reservations as needed, while maintaining familiarity with rates, discounts, and cancellation policies.

Ideal candidates excel in reservations management, cash handling, and clear communication.