Front Desk & Reservations Agent — Guest Experience

Hospitality Management Corporation; San Antonio (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Great benefits package including 401K

Promotional opportunities

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent at Sonesta ES Suites Downtown San Antonio. This role involves greeting guests, managing check-ins and check-outs, and addressing guest concerns professionally.

The ideal candidate should have a high school diploma, experience with IHG hotels, and proficiency in Microsoft Office. Excellent customer service and time management skills are essential to thrive in this team-oriented environment. A great benefits package is offered, including a competitive salary of $16.00/hr.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Must be a team player and able to manage time effectively.
• Knowledge of computer equipment and reservations system required.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and local recommendations.

Skills

Customer service

Time management

Microsoft Office Suite

Problem-solving

Education

High School diploma or equivalent

Job description

Hospitality Management Corporation is seeking a Front Desk Agent at Sonesta ES Suites Downtown San Antonio. This role involves greeting guests, managing check-ins and check-outs, and addressing guest concerns professionally.

The ideal candidate should have a high school diploma, experience with IHG hotels, and proficiency in Microsoft Office. Excellent customer service and time management skills are essential to thrive in this team-oriented environment. A great benefits package is offered, including a competitive salary of $16.00/hr.