Front Desk Agent

Sonesta ES Suites San Antonio Downtown; San Antonio (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

Sonesta ES Suites Downtown San Antonio is seeking a Front Desk Agent to deliver exceptional guest service at the front desk. The role involves greeting guests, handling check-ins/outs, reservations, and assisting with local information.

The position requires a high school diploma or equivalent, a stable work history, and proficiency with Microsoft Office; familiarity with Sonesta brands is a plus. Excellent communication and problem-solving skills are essential.

Qualifications

• High School diploma or equivalent required.
• Stable work history required.
• Strong understanding of Microsoft Office.
• Team player with good communication.
• Able to convey information clearly and stay composed under pressure.
• Experience with a Sonesta branded hotel highly desired.
• Knowledge of reservations systems and guest service procedures.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Microsoft Office

Customer service

Team player

Education

High School diploma or equivalent

Tools

Reservations system

Job description

Front Desk Agent

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agent for the Sonesta ES Suites Downtown San Antonio.

Why Work With Us?

• It’s a fun company to work for!

• We recognize efforts and reward results

• Great benefits package, including industry leading 401K

• Promotional opportunities with a growing company

• $16.50

Responsibilities

• Greet guests and manage check-ins and check-outs

• Handle reservations, cancellations, and room assignments

• Assist guests with questions, directions, and local recommendations

• Address and resolve guest concerns professionally

• Maintain accurate guest records and room key inventory

• Support front desk operations as needed

Requirements:

• Experience with an Sonesta branded hotel highly desired

• Be able to manage time effectively, complete required tasks on time

• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience:

• High School diploma or equivalent required

• Stable work history required

• Strong understand of Microsoft Office products (Excel, Word, Outlook)

• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!

• Must be able to convey information and ideas clearly

• Must maintain composure and objectivity under pressure

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.