Front Desk Agent

Hospitality Management Corporation; San Antonio (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Great benefits package including 401K

Promotional opportunities

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent at Sonesta ES Suites Downtown San Antonio. This role involves greeting guests, managing check-ins and check-outs, and addressing guest concerns professionally.

The ideal candidate should have a high school diploma, experience with IHG hotels, and proficiency in Microsoft Office. Excellent customer service and time management skills are essential to thrive in this team-oriented environment. A great benefits package is offered, including a competitive salary of $16.00/hr.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Must be a team player and able to manage time effectively.
• Knowledge of computer equipment and reservations system required.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and local recommendations.

Skills

Customer service

Time management

Microsoft Office Suite

Problem-solving

Education

High School diploma or equivalent

Job description

Front Desk Agent

Sonesta ES Suites Downtown San Antonio Alamo Plaza.

Benefits

• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company
• $16.00/hr.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.