Front Desk Guest Experience Associate

BLANCO RIO LTD; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest interaction

Job summary

Embassy Suites San Antonio is seeking a Guest Service Representative to join our front desk team. You will assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth operations and a memorable stay.

The role emphasizes friendly service, problem solving, and effective communication. Flexibility to work various shifts, including holidays and weekends, is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer literacy

Multitasking

Tools

Front desk systems

Job description

Embassy Suites San Antonio is seeking a Guest Service Representative to join our front desk team. You will assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth operations and a memorable stay.

The role emphasizes friendly service, problem solving, and effective communication. Flexibility to work various shifts, including holidays and weekends, is required.