Bilingual Patient Coordinator (44378)

Urology Clinics Of North Texas; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Urology Clinics of North Texas in Dallas is seeking a Patient Coordinator to greet patients at check-in and help with office flow. You will collect co-pays, verify demographics, and support front-desk operations, while maintaining a welcoming lobby.

This full-time, on-site role requires bilingual English/Spanish and a professional, detail-oriented approach to patient care. The position collaborates with physicians and staff to ensure accurate forms and smooth scheduling for efficient patient

Qualifications

• Must have interpersonal and verbal/written communication skills to interact with physicians, patients and staff.
• Professional appearance and demeanor at all times.
• Ability to multitask with attention to detail in a busy front desk environment.
• Knowledge of medical office methods and EMR/PM systems.
• Basic computer skills and scheduling familiarity.
• High School Diploma or equivalent required.
• Bilingual; English/Spanish required.

Responsibilities

• Greet patients and check them in for appointments.
• Collect co-pays and balances prior to seeing the physician.
• Scan and verify insurance information and demographics.
• Assist with check-out duties as needed by the front desk team.
• Maintain lobby area with magazines and ensure cleanliness.
• Support physicians and staff and maintain patient flow.
• Assist with forms and scheduling duties as assigned.

Skills

Interpersonal skills

Verbal and written communication

Professional appearance

Multitasking

Attention to detail

Medical office procedures

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling

Job description

Job Details

Job Location: 221 W. Colorado Blvd Ste 443, Dallas, TX 75208 - Dallas, TX 75208

Job Category: Health Care

Urology Clinics of North Texas is currently needing a Patient Coordinator. The Patient Coordinator at check in is responsible for greeting the patient upon entrance to the office and checking the patient in for his/her appointment. The employee should be willing to assist the patient, co-workers, and physicians as needed.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)
• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.
• Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.
• Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.
• Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.
• Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.
• Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.
• Assists with check-out duties when necessary.
• Ensures all cabinets are stocked with daily work items.
• Performs other tasks and duties as may be added from time to time.
• Performs special projects as assigned by the administrator, supervisor, or other members of management.
• Maintains a basic understanding of urology-related conditions, diseases and procedures.
• Utilizes good communication skills during interactions with patients and co-workers.
• Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.

Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.

INDEPENDENT JUDGMENT

Work is performed in accordance with established procedures and by using independent judgment and discretion. The Front Desk employee is expected to analyze any patient questions and/or complaints and determine proper courses of action to take.

Qualifications

ESSENTIAL SKILLS, BODIES OF KNOWLEDGE, AND ABILITIES THAT ARE REQUIRED FOR THE POSITION

• Must have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.
• Must maintain professional appearance and demeanor at all times.
• Must have the ability to multitask and pay close attention to detail.
• Must have the knowledge of medical office methods and procedures.
• Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)
• Must have a High School Diploma or equivalent
• Must be bilingual; English/Spanish

Job Type: Full-time