Front Desk Representative

Surgery Partners, Inc; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Surgery Partners, Inc in Atlanta, GA is seeking a Front Desk Representative to provide essential support in a busy ambulatory surgery setting. You will greet patients, check-in/out, collect payments, answer phones, and use EMR while coordinating with clinical staff.

The role requires a high school diploma with 1-2 years healthcare exposure, strong communication, multi-tasking, and a courteous, professional demeanor.

Qualifications

• High School Diploma with 1-2 years healthcare experience.
• Familiar with clinic policies and procedures.
• Experience with computer systems and healthcare software.
• Knowledge of medical terminology.
• Ability to multitask in a busy office.
• Strong written and verbal communication.
• Compassionate, professional demeanor with patients.
• Able to work with medical staff and external teams.
• Sitting/standing in a standard office environment.
• Occasional evenings or weekends.

Responsibilities

• Greet patients.
• Perform check-in procedures and scheduling.
• Maintain demographic and insurance information.
• Process co-pays and collect payments.
• Support front desk and answer calls.
• Coordinate with clinical staff as needed.

Skills

Customer service

Time management

Communication

Compassion

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Scheduling software

Job description

General Summary Of Duties

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

JOB TITLE

Front Desk Rep

General Summary Of Duties

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

Essential Functions

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.