Front Desk Representative

Centurion Spine and Pain Centers; Savannah (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Centurion Spine and Pain Centers in Savannah, GA is seeking a friendly Front Desk Representative to be the first contact for patients. You will greet visitors, check in/out, verify insurance, schedule appointments, and support clinical staff to keep the office running smoothly.

The ideal candidate has strong communication, organization, and multitasking skills, proficiency with Microsoft Office and EMR/EHR systems, and a professional bedside manner in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years medical office, healthcare, or customer service experience preferred.
• Familiarity with EMR/EHR systems is a plus.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Register patients, verify insurance information, and update demographic details in the practice management system.
• Collect co-pays, balances, and provide receipts in accordance with office policies.
• Answer multi-line phone system, route calls, and respond to patient inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Maintain confidentiality of all patient information in compliance with HIPAA regulations.
• Assist with patient check-out, including scheduling follow-up visits and providing necessary paperwork.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.
• Perform general administrative tasks such as filing, scanning, and data entry.
• Support office operations by adhering to established policies, procedures, and quality standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Microsoft Office

EMR/EHR systems

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR/EHR systems

Job description

Position Summary

We are seeking a friendly, professional, and organized Front Desk Representative to join our medical office team. As the first point of contact for patients, this role plays a vital part in creating a positive patient experience while ensuring efficient office operations. The Front Desk Representative is responsible for greeting patients, managing check-in and check-out processes, handling scheduling and phone calls, and supporting the clinical and administrative staff.

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Register patients, verify insurance information, and update demographic details in the practice management system.
• Collect co-pays, balances, and provide receipts in accordance with office policies.
• Answer multi-line phone system, route calls, and respond to patient inquiries.
• Schedule, confirm, and reschedule patient appointments.
• Maintain confidentiality of all patient information in compliance with HIPAA regulations.
• Assist with patient check-out, including scheduling follow-up visits and providing necessary paperwork.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.
• Perform general administrative tasks such as filing, scanning, and data entry.
• Support office operations by adhering to established policies, procedures, and quality standards.

Qualifications

• Education: High school diploma or equivalent required; associate’s degree or medical office coursework preferred.
• Experience: Minimum 1–2 years of experience in a medical office, healthcare, or customer service environment preferred. Familiarity with insurance verification, medical terminology, or EMR/EHR systems is a plus.

Skills

• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and electronic scheduling systems.