Front Desk Representative

YMCA of Central Stark County (Ohio); Louisville (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

YMCA of Central Stark County (Ohio) is seeking a friendly Member Services Associate to deliver excellent service to members, guests, and program participants, respond to needs, and promote memberships and programs. This on-site role emphasizes connecting with diverse groups, listening, problem-solving, and building relationships within the community.

Availability on Friday evenings and weekend afternoons is required.

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Responsibilities

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.

Skills

Customer service

Active listening

Sales experience

Empathy

Job description

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

Rate Of Pay

$11.65/hour commensurate w/ experience

Available Hours

• Friday evenings
• Saturday and Sunday afternoons

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Essential Functions

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.