Membership: Evening and Weekend Member Service Reps

Beaver County YMCA; New Brighton (Beaver County); On-site; USD 11,649 - 16,591; Part time

Benefits offered by this job

FREE YMCA Membership

Job summary

The Beaver County YMCA is looking for a part-time Member Service Representative to deliver exceptional customer service to our members. The role involves conducting tours, renewing memberships, and processing payments.

Candidates should have strong interpersonal and communication skills, be computer literate, and have knowledge in customer service. Flexible hours of at least 4 hours per shift are required, with a minimum of 3 days a week. Enjoy a FREE YMCA membership with your employment!

Qualifications

• Strong interpersonal skills.
• Solid verbal and written communication skills.
• Computer literate.
• Knowledgeable in customer service.

Responsibilities

• Conduct CAUSE Driven tours for prospective members.
• Adhere to shift procedures.
• Sign up new members and renew memberships.
• Send thank you cards to new members.
• Process and deliver membership cards.
• Ensure accurate communication of membership information.
• Enroll people for programs.
• Maintain professional appearance and conduct.
• Handle issues in a positive manner.
• Use Engage Software to meet departmental goals.
• Attend scheduled staff meetings.
• Be kind and courteous to all approaching the front desk.
• Answer phones.

Skills

Strong interpersonal skills

Solid verbal and written communication skills

Computer literate

Knowledgeable in customer service

Job description

Member Service Representative

$10.25/hour

FREE YMCA Membership!

4+ hour shifts part-time. Minimum 3 days a week.

Qualifications

Strong interpersonal skills, solid verbal and written communication skills, computer literate, and knowledgeable in the realm of customer service.

BASIC FUNCTION

Under the supervision of the Member Services Director, the Member Service Staff will strive for the highest standard of customer service possible aiming to deliver high quality, accurate, and compassionate service to every member, every time. The Member Service Staff sets the tone for every member's experience at the YMCA.

Specific Responsibilities

• Conduct CAUSE Driven tours for each prospective member and fill out tour cards if needed.
• Adhere to all opening, middle, and closing shift procedures.
• Sign up new members and renew memberships.
• Send a personalized Thank You card to all members after signing up.
• Process and deliver membership cards.
• Must be knowledgeable on membership rates, membership types, and discounts and be able to convey the proper information to prospective members.
• Take and receipt payments.
• Enroll people for programs.
• Be aware and knowledgeable of all YMCA programs and schedules as seen in Program Guide, and on our website.
• Maintain a professional appearance and conduct consistent with YMCA policy.
• Handle all situations, problems, issues, and complaints in a positive and professional manner and inform the Membership Director and/or VP of Operations of any and all situations.
• Use Engage Software to create stronger connections with members and to meet personal goal of 3 completed tasks/conversations per week & departmental goals of 50 actionable tasks per week per Membership Team.
• Attend scheduled staff meetings.
• Be kind and courteous to every person that approaches the front desk. Treat them as you would want to be treated.
• Answer phones.