Front Desk Representative

YMCA of Central Stark County; Louisville (OH); On-site; USD 14,000 - 19,000; Part time

Job summary

YMCA of Central Stark County in Ohio seeks a friendly Member Services Representative to assist members, guests and program participants. You will deliver excellent service, respond to needs, promote memberships and YMCA programs, and help create a welcoming environment in a fast-paced setting.

The role emphasizes listening, empathy and problem solving, with the aim of boosting member engagement and connecting people to community resources.

Qualifications

• Welcoming and engaging with a diverse group of people.
• Excellent listening skills and ability to resolve issues.
• Ability to relate to diverse groups of people.
• Prior customer service, sales, or related experience.

Responsibilities

• Provides excellent service to members, guests and program participants.
• Handles and resolves member concerns.
• Promotes and sells YMCA memberships and programs.
• Builds relationships and helps connect community members to the YMCA.

Skills

Welcoming guests

Active listening

Empathy & problem solving

Customer service/ sales

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY:

$11.65/hour commensurate w/ experience

AVAILABLE HOURS:

• Friday evenings
• Saturday and Sunday afternoons

QUALIFICATIONS:

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.