Front Desk

Greater Peoria Family YMCA

Peoria (IL)

On-site

USD 22,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Free Membership

Discounted Programming

CPR/AED/First Aid Training

Job summary

Greater Peoria Family YMCA is seeking a Front Desk Staff member to create a positive member/guest experience at the Peoria facility. You will serve as the first point of contact, promote memberships and programs, and support retention efforts.

The role requires strong communication, basic financial handling, and the ability to work with technology used in membership management. Training and advancement opportunities are available within a supportive community-focused environment.

Qualifications

Good verbal and written communication skills are essential.
Minimum of High School diploma or the equivalent.
Understanding of YMCA as an organization and how it serves the community.
Ability to define and solve problems, establish facts, and draw conclusions.
Demonstrated, relevant work experience.

Responsibilities

Build authentic relationships with members, participants, volunteers and staff.
Encourage membership purchases and usage by promoting memberships and programs.
Input member and program participant information and payments accurately.
Leverage technology relevant to the membership sales process.
Enforce YMCA policies and best practices.
Provide facility knowledge and conduct tours as needed.
Field questions and handle complaints promptly and professionally.
Assist in member retention, campaigns, and fundraising efforts.
Follow cash handling policies for the position.

Skills

Verbal and written communication

Customer service

Problem solving

Education

High School diploma or equivalent

Job description

Overview

Under the direction of the Member Experience Director, the Front Desk Staff is responsible for creating a positive member/guest experience that will elevate the Y brand, promote member engagement, strengthen member retention and support programs. You are the face of our facility and will serve as the first point of contact for our member/guest.

Responsibilities

Builds authentic relationships with YMCA members, participants, volunteers and staff.
Encourages YMCA membership purchases and usage by effectively promoting YMCA memberships and programs.
Works within the established record-keeping system and inputs member and program participant information and payments accurately.
Leverages all technology relevant to the membership sales process.
Understands and enforces YMCA policies and best practices.
Maintains knowledge of the YMCA’s facility and provides Cause-Driven Tours as needed.
Effectively fields customer and participant questions and complaints in an appropriate, timely, and productive manner.
Assists in the member retention process, promotional campaigns, and fundraising efforts.
Works within the cash handling policies for the position.
Responds to all emergencies as outlined in the YMCA’s Emergency Action Plan.
Attends scheduled Member Experience Team meetings and in-service trainings.
Maintains confidentiality of member and program participant records.
Ensures the safety and cleanliness of the lobby and reception area.
Other duties as assigned based on departmental needs.

Qualifications

Minimum of High School diploma or the equivalent.
Good verbal and written communication skills are essential.
Most possess a clear understanding of the YMCA as an organization and how the YMCA relates to and serves the community.
Ability to define and solve problems, establish facts, and draw conclusions.
Demonstrated, relevant work experience.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Ability to complete multiple tasks concurrently.
Will leverage all technology relevant to YMCA member experience.
Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.

Benefits